Terms & Conditions

Two Hammers Roofing – Terms and Conditions

1. Definitions

“Supplier” means Two Hammers Roofing Ltd.
“Customer” means the person, company, or organisation to whom the Supplier is providing services.
“Contract” means the agreement between the Customer and the Supplier comprising these Terms and Conditions and any related specification or written agreement.
“Goods” means all materials and components supplied in connection with the services.
“Services” means all works carried out by the Supplier, including but not limited to roof replacements, repairs, guttering, structural works, and associated labour.

2. General

By accepting a quotation or instructing works, the Customer is deemed to accept these Terms and Conditions in full.
If the Supplier uses trusted subcontractors or tradespersons to carry out parts of the work, the Customer also agrees to accept their standard terms and conditions by accepting the Contract.

3. Quotations and Estimates

Quotations are valid for 30 days unless otherwise stated.
Quotations are based on the information provided and any drawings, surveys, or assumptions made at the time. Any deviations may result in a revised quotation.
VAT will be charged at the prevailing rate, if applicable.

4. Booking and Acceptance

A signed acceptance of the quotation or confirmation via email will constitute acceptance of the Contract.
The Supplier reserves the right to withdraw or amend a quotation prior to the Contract being formed.

5. Payment Terms

Upon signing the Contract, the Customer agrees to the following standard payment schedule:
50% non-refundable deposit to secure the booking and confirm a start date.
Remaining 50% due immediately upon full completion of works.

The deposit is non-refundable because Two Hammers Roofing commits significant resources as soon as a booking is confirmed. This includes scheduling skilled labour, pre-ordering materials, and reserving time for your project — all of which incur real business costs and may result in lost opportunities if the booking is cancelled.
Payments made via debit or credit card will incur a 4% surcharge to cover transaction processing fees charged to the Supplier.
Payments must be made promptly upon receipt of invoice. The Supplier reserves the right to pause work or withhold materials if payment terms are not met.
Interest of 4% above the Interbank Rate will be charged monthly on all overdue invoices.
These payment terms apply unless an alternative arrangement is agreed in writing by both parties prior to commencement of work.

6. Customer Responsibilities

The Customer shall provide clear access to the site and allow free use of electricity and water unless agreed otherwise.
The Customer is responsible for informing the Supplier of any hidden utilities, hazardous materials (such as asbestos), or special permissions (e.g., planning consent or listed building regulations) prior to the commencement of work.

7. Variations and Delays

Any changes or additional work requested by the Customer after the Contract has been agreed may be subject to additional charges.
If work is delayed due to circumstances beyond the Supplier’s control (e.g., weather, access issues, third-party delays), a revised timeline will be issued.

8. Cancellation

For consumer Customers: you have a statutory right to cancel within 14 days of signing the Contract. Cancellations must be made in writing.
For business Customers or cancellations after 14 days: the deposit is non-refundable and you may be charged for any materials purchased or work undertaken.

9. Workmanship Guarantee

Two Hammers Roofing offers a 25-year workmanship guarantee on complete re-roofing projects.
This guarantee applies only where the Supplier carries out the full roofing work.
Any materials used are subject to the manufacturer’s own warranty terms.
Guarantees are void if the structure is altered by others, if proper maintenance is not carried out, or if damage occurs due to third-party works or environmental conditions beyond our control.

10. Limitation of Liability

The Supplier shall not be liable for loss of profits, consequential or indirect losses, or any damage due to acts beyond their control.
The Supplier’s total liability under the Contract shall not exceed the total Contract price.
Nothing in these Terms excludes liability for death or personal injury caused by negligence.

11. Force Majeure

The Supplier is not liable for delays or failure to perform due to events outside their control, including but not limited to: extreme weather, fire, flood, industrial action, power failure, or delays in material supply.

12. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through negotiation.
If unresolved, disputes may be referred to an independent mediator before pursuing legal action.

13. Personal Data

The Supplier complies with the UK GDPR and Data Protection Act 2018. Personal data will be processed only for the purposes of performing the Contract. Please see our Privacy Policy for full details.

14. Governing Law

These Terms and the Contract shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to the exclusive jurisdiction of the English courts.

Let us know if you have any questions or would like to discuss these terms before signing your Contract.